How many People work for your company

ISO does not deal with failures, it says we must deal with them. I agree that corrective action does not always work the first time. When it does not work, we have not found the true cause(s) or implemented appropriate solutions.

I had a student with Dyslexia who was aided (it was not a cure, but by some magic it helped) with colored paper. It doesn't work for all Dyslexic people, and when they are diagnosed they may find different colors work for different people. My student was aided by light blue, light gray and light tan. There are even colored Mylar overlays for computer screens, or times when colored paper is not available. I once had a colleague who, upon being diagnosed as an adult, was sent to a special school where she learned to read write backward. It worked - she turned out to be a good NDT inspector. My Samsung tablet even has a screen setting for Kindle books where I can select the background color... Dyslexia is pretty common and often can be addressed in order to improve performance. We did not have colored Mylar sheets for Dyslexic people in those days.

It may be possible to set the person's computer screen to a different background color, if it helps.

People make mistakes for any number of reasons. As in dealing with safety hazards, we should try an engineering solution first (error proofing, which the 2015 version of the standard calls for) then an administrative solution (shorter task time, rotating duties, maybe even reassignment) and lastly personal solutions like training.

 

ISO is not supposed to be this hard. A risk chart is not required. Nor is a risk register, or even a process map.

What is required is for the organization to identify risks and address them through (management's prerogative, so long as customer requirements are met) accept, reduce, or eliminate. This requires some thought, but would it take less time than dealing with errors? Would it cost less than rework or wasted time/materials?

There are other ways to demonstrate RBT. I have listed some sources for methods in the Risk Based Planner I put in the Resources Forum. If you put in place controls and checks as appropriate, and check to see if they are working, feel free to point out to whomever that you did so in order to control risk of xyz. A procedure might even have some introductory statement, and list who is the internal/external customer for the process and what the outputs are - this can help you "demonstrate" that you have identified process interactions.

The technical committees who produced ISO documents 9001, 14001 and (going through update 45001, safety) purposely avoided listing specifics on how risk is addressed so as to give smaller organizations like yours the freedom to establish and maintain a system that is not a paperwork burden.

 

Eric, no product designer or manufacturer asks for the final say on how to do their work from the QC people...

 

I cannot believe what I just read... Now I can't un-read it!