Discussion in 'ISO 9001:2015 - Quality Management Systems' started by GPrabhakar, Apr 28, 2020.
Where I can address the pandemic Covid-19 in ISO 9001:2015 std. Is it in clause 6.1.1.c?
We addressed it under 4.1 in a review of external issues.
Good day @GPrabhakar and welcome to the site. This has been discussed on this site previously. Here is a link (followed my particular response to a similar question at that time.....
Apologies if my response sounds curt, however, I am perplexed that the question about "risk" (and "contingency") keeps coming up on this and other forums specific to coronavirus .
Within "risk" (and "contingency") there are all type of specific situations/details that we have never considered before coronavirus, so why now? Why is this different?
Keep in mind the intent of the authors (ISO). The scope of ISO 9001 (paraphrased) is as follows...
a) Provide conforming products
b) Keep improving in order to keep increasing customer satisfaction
So, what are the risks that can prevent 1- a) and b) ?
It's ANY disruption including those that impact available labor force. This might be any of a multitude of viruses/illnesses, labor strike etc...etc....etc..etc..etc...etc..etc...etc...etc...etc..etc....etc...etc....
I would assume (hope) that organizations already consider ANY disruption to labor or other event that would prevent 1- a) and b). I doubt your organization specifically listed "H1N1 virus", or "Swine flu" or "Ebola" or "Influenza" or "SARS" or "Zika" or ........
So why THIS virus specifically?
Think broad, don't get embroiled in each individual instance. You'll drown.
Hope this helps. Be well.
Exactly so @John C. Abnet ! Well stated. The reason for disruption is not the issue. It's what an organization plans to do about it. Currently, ISO 22301 is available freely for read-only access and that's a great place to read about this very topic. https://www.iso.org/obp/ui#iso:std:iso:22301:ed-2:v1:en
Maybe I'm barking up the wring tree but I'm looking at this inquiry from another angle.
Someone famously said "no battle plan ever survives contact with the enemy". Mike Tyson said it a little more bluntly, "Everybody has a plan until they get punched in the mouth." Sure, you should have had a disaster plan/contingency plans already written before this current pandemic hit. But likely during "do-check" you found some holes, so you "act". We keep records of such monitoring, review, and actions and our procedure covering such review happens to be written around 4.1 requirements, but of course section 6 is related.
Good day @Mike S.
As you elude to,...
4.1/4.2 "...monitor and review..."
6.1.2 "Evaluate the effectiveness of these actions."
You may find this previous QFO post helpful in that regard...
IDK, this is a global pandemic. Not sure there is such thing as a "contingency plan" when the whole world is falling apart. You just keep swinging at the next pitch thrown. I had a large multinational customer send a notice that they expected us to continue to meet their schedules at the risk of legal action. A week later, they said they where shutting down for the foreseeable future.
Now that's hilarious! Sad, but hilarious.
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