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Once this is over...

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Andy Nichols, Apr 16, 2020.

  1. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Eventually, when we're given the "all clear" to go about our daily lives (whatever that may mean), what should an organization do, in terms of using its QMS and related processes, to re-establish the business? Any thoughts?
     
    Atul Khandekar and John C. Abnet like this.
  2. Eric Twiname

    Eric Twiname Well-Known Member

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    My opinion (of course...)

    1. Contact customers, sell, sell, sell.
    1.1. Review any new OSHA requirements and comply.
    1.2. Go sell more to refill the pipeline.
    2. Contact Vendors to ensure supply lines.
    3. Review equipment and supplies for utility (PM, shelf life, etc.)
    4. Review policies on remote workplace...what did you learn, what can you do better now that this experiment was forced on you.
    5. Cater lunch for all employees, note who does and does not come...a good measure of whether or not employees prefer to maintain SD.
    6. Review financing (if any) and forward looking forecasts.
    7. sleep and relax to get the ulcer under control.
    92. Revisit risk ledger for "pandemic that shuts the world down".
    93. Reread The Revelation of John.
     
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  3. Miner

    Miner Moderator Staff Member

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    Wisconsin just extended Safer at Home to May 26th. Have other states followed suit?
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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  5. RoxaneB

    RoxaneB Moderator Staff Member

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    I'd offer that responses will vary between countries and industries and level of impact from national/local regulations triggered by C-19.

    Production control may impacted by the need for controlled start-up processes for that were shut down.
    Bringing people back to work may trigger training and competency.
    Strategic planning (not just risks, but a full SWOT analysis or similar) may be of extreme value in figuring out which direction is best.
    Communication to various stakeholders could be of value to explain next steps and the impact to them.

    An organization should likely assess the level of impact C-19 had on them followed by a gap analysis of what it will take to reach a 'fully operational' state. That gap analysis will likely help them prioritize their actions - a company that was fully shut down may be facing a situation similar to a new business start-up.
     
  6. tony s

    tony s Well-Known Member

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    I agree with Roxane that responses would vary among industries. I believe organizations will have to go over again their strategies and by using their QMS, organizations will need to:
    • look back at the issues that impacted their operation;
    • review the stakeholders new or changed needs and expectations;
    • revisit the work plans that were established prior to the pandemic;
    • reassess risks and opportunities and determine new or enhanced controls, including new contingency measures.
     
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  7. John C. Abnet

    John C. Abnet Well-Known Member

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    Great prompter @Andy Nichols ;
    Specific to the QMS, it will be a good time to review "things gone right; things gone wrong"
    4.1:4.2 consider if any of the interested parties were impacted in ways not anticipated and/or if any interested parties were overlooked originally.
    6.1 consider if the risk and opportunity analysis properly identified loss of workforce and other impacts.
    (although ISO 9001 does not specify contingency planning in the same context as IATF, organizations would be prudent to do so).
    7 consider if this event highlighted any weaknesses in the environment of the process, communication, awareness, and training .
    8 consider if any previously "cost prohibitive" opportunities for automation, line sequence/efficiency/spacing, etc...etc.. suddenly seem necessary.

    These seem like the pragmatic and business responsible things to do, however, based on some of the feedback some others have given and the human factor associated with this health crisis, my comments somehow seem a little inconsequential.

    Be well (and best wishes to everyone in the QFO family).

    John
     
    Last edited: Apr 17, 2020

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