1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Hello and Welcome to The Quality Forum Online...Continuing in the spirit of People Helping People !
    Dismiss Notice
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

Context of the Organization

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by The PPAP Assassin, Mar 20, 2017.

  1. The PPAP Assassin

    The PPAP Assassin Member

    Joined:
    Mar 20, 2017
    Messages:
    5
    Likes Received:
    3
    Trophy Points:
    1
    Location:
    Kent, OH
    Hello!! I am a new member. Very glad to have found this forum. It appears there are a lot of resources here.

    Question: Context of the Organization (Clause 4) in the new standard..

    4.2 Understanding the need and expectations of interested parties

    -When listing out "interested parties" can we be vague? Or do we need to go into exact detail, such as naming certain customers or suppliers? Or can we just say "customers" and "suppliers"?
    -Note: Instead of listing out "the requirements of these interested parties" in my C.O.T.E. template, I just made a category, "reason for interest". Should be kosher! I hope.

    Thanks!
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    1,247
    Likes Received:
    671
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Keep it simple. Customers, suppliers, stakeholders, employees. BTW why are you creating/using a "C.O.T.E" template?
     
  3. The PPAP Assassin

    The PPAP Assassin Member

    Joined:
    Mar 20, 2017
    Messages:
    5
    Likes Received:
    3
    Trophy Points:
    1
    Location:
    Kent, OH
    I created one in excel. It's pretty basic. I guess I could have used the word "table". But there are 2 of them. One for listing out interested parties, and the reason for their interest and another one for identifying internal and external issues.
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    1,247
    Likes Received:
    671
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    OK, so...

    If you get behind the intent of your leadership needing to understanding the "context", then you might consider that management review is the perfect vehicle for documenting interested parties, internal and external issues and what needs to be done, through the design/implementation of the quality management system. By reference to ISO/TS 9002, it shows that the use of "SWOT" and "PEST" analysis are useful tools to uncover the internal and external issues. Once identified, these can be used to shape the way the quality system is defined and documented. For example, if you have a skilled workforce (strength) and they are approaching retirement age (threat), then there may need to be more emphasis placed on defining competencies and training programs (for apprentices let's say) or to retain "tribal" knowledge. The use of management review becomes a more strategic view, such that as the QMS is rolled out, it can be shown to be effective in addressing the identified issues.
     
  5. The PPAP Assassin

    The PPAP Assassin Member

    Joined:
    Mar 20, 2017
    Messages:
    5
    Likes Received:
    3
    Trophy Points:
    1
    Location:
    Kent, OH
    Thank you. That is exactly how I gathered the data. The last management review I held, I went around the room asking questions and I took notes. I was just wondering how specific I need to be with who the interested parties are. I use SWOT charts for identifying strategic risk, maybe I can make one for COTO. I appreciate it!
     
    Andy Nichols likes this.
  6. MP480

    MP480 Member

    Joined:
    Jan 13, 2017
    Messages:
    17
    Likes Received:
    8
    Trophy Points:
    2
    Location:
    Phoenix, Arizona -USA
    Welcome to the forum The PPAP Assassin! You will find some very knowledgeable people in this forum, such as Andy. I am lucky to have come across it.

    For mine, I made a COTO Log in Excel. I have other tabs in this log such as: Risks, Opportunities, and my Interested Parties.


    For the Interested Parties, I set a meeting with my manager and we reviewed over some items. We laid out the Interested Parties using very basic names like Suppliers, Customers, Local Community..ect. We also identified whether they were internal or external, the reason they are considered an interested party, and measurements/metrics that are affiliated to them.


    Not sure if this has helped in any way. I'm still learning myself.
     
    Andy Nichols likes this.
  7. Peter Magon

    Peter Magon New Member

    Joined:
    Feb 10, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kitchener Ontario
    I also included a column to demonstrate how we monitor and review them I.e. NCR's, OH&S Incidents etc... to satisfy the last line of the clause..."The organization shall monitor and review information about these interested parties and their relevant requirements"
     
  8. k_richer

    k_richer Member

    Joined:
    Nov 14, 2016
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    2
    I kept mine decently vague, but we also in our last management review (first one since starting to upgrade to the 2015 standard) we discussed in detail our interested parties, and some of the "larger" risks our company will be faced with in the next coming years
    i.e. tribal knowledge (we have an older workforce who has really all been with the company 20+ years) and really making sure we have the younger generation in place here learning major things that we don't want our "older" guys taking with them when they retire"
    I actually mentioned to them that we may want to make a knowledge matrix, to make sure we don't have any huge gaps (we just recently had someone retire who had been here for almost 30 years, and the person who replaced him is brand new to the company so it's been interesting haha)

    For the context of the organization, I really stressed that we kind of discuss these items at our management review, especially the internal and external factors.
    so for example the external factor that may be our biggest risk (Canadian company, who mostly does work for American automotive) is the new president and if he is going to implement higher taxes for incoming goods or what not. Something that we cannot control at all, but it's definitely been on our radar.
     
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    1,247
    Likes Received:
    671
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    Why?
    Perfect!
     

Share This Page