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Clause 6.2 Objectives, Targets, and Programs

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by lebhugz, Jul 3, 2019.

  1. lebhugz

    lebhugz Member

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    Right now I'm handling the Objective, Targets, and programs of a healthcare institution, the catch is all area in the hospital have their individual OTP with different objective, I will be validating the OTP of each, what is the difference between objective, target and program and how to monitor their performance? thanks.
     
  2. tony s

    tony s Well-Known Member

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    Not so long ago, a target is different from an objective. In the 2004 version of ISO 14001 the two terminologies were defined as:
    • Objective - overall goal, consistent with the policy, that the organization sets itself to achieve
    • Target - detailed performance requirement that arises from the objectives and that needs to be set and met in order to achieve the objectives
    Program is synonymous to action plans. The old versions of environmental and occupational health/safety management system standards require that programs must:
    • Have designation of responsibility for achieving the objectives and targets;
    • Have means and time-frame which they are to be achieved;
    • Be reviewed at planned intervals and adjusted as necessary, to ensure objectives and targets are achieved.

    For the latest versions of the ISO standards, the word target has the same meaning as the words objective, aim goal, intended outcome, and purpose. Refer to ISO 9000:2015 Section 3.7.1.
    Monitoring of performance should be the responsibility of the function that set the OTPs. The OTPs should be one of the inputs during management reviews. Progress reports can be presented to determine the status of the OTPs.
     
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  3. RoxaneB

    RoxaneB Moderator Staff Member

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    To add to Tony's post, you may also consider that while the objectives and targets may vary between hospital departments, there may be alignment using themes. Being in healthcare as well, but in the community side of things, we are contractual required to set initiatives based on funder themes and measures (e.g., Client Experience, Person-Centred Care, Safety, Efficiency, etc.).

    Depending on how you set this up, if you have a flexible document, you can display results by theme or by department.
     
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  4. lebhugz

    lebhugz Member

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    THANK YOU GUYS,

    How will I do if the OTP of the certain area didn't achieve their goals, should I give a Non-conformity report or what if it's repeated in not achieving it?
     
  5. tony s

    tony s Well-Known Member

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    You can check this thread before you raise an NC on objectives that were not achieved.
     
  6. lebhugz

    lebhugz Member

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    Another question to raise, how and what will be input to a performance graph of an OTP it should interpret the target, for example in the Nursing department a unit have this OTP
    Objective:
    "To ensure that prescription of drugs is done by legally authorized doctor (dangerous drug act and generic act.)"
    Target:
    "To achieve 100% compliance of doctors in prescription of generic and regulated drugs."
    what should reflect on the performance graph
    a 1 Year timeline with monthly 100% compliance based on target as its reference?
     
  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    What's an OTP?
     
  8. tony s

    tony s Well-Known Member

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    I don't think this should be set as an objective. This is a requirement from your national law. Maybe that is why you're confused about raising an NC when an objective is not met.
     
  9. lebhugz

    lebhugz Member

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    All area set different kinds of Objectives, Target, and Programs and our external auditor found some of it is not a specific objective, yes I'm super confused to it
     
  10. tony s

    tony s Well-Known Member

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    There are various bases on where objectives are to be established. Here are some of the bases as per the statements in ISO 9001:2015:
    • from the strategic directions (see 5.1.1b);
    • from the quality policy (see 5.2.1b & 6.2.1a);
    • from the applicable requirements (see 6.2.1c).
    Your organization, at relevant functions, levels and processes, is expected to set objectives relevant to the bases above.
     

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