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Unmet objective - is it a nonconformity?

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by tony s, Nov 23, 2018.

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Would you raise a nonconformity if an objective/target was not achieved?

  1. Yes

    0 vote(s)
    0.0%
  2. No

    100.0%
  1. tony s

    tony s Well-Known Member

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    When a nonconformity occurs, we usually initiate correction and/or corrective action to prevent its recurrence. Typically, sources of nonconformities include audit findings, nonconforming outputs, customer complaints, problems with suppliers, and noncompliance with regulatory requirements. My question is, would you raise a nonconformity if an objective or target was not achieved?
     
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  2. Bev D

    Bev D Moderator Staff Member

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    Maybe it’s a NC but only as part of a more widespread lack of continual improvement. The standard requires objectives; it doesnt’ require that you meet them. There are so many valid reasons for missing an objective. Raising an NC for not meeting an objective is likely to result in making weak objectives in the future; in other words it might have the opposite effect of the purpose of an NC.
     
  3. Artem

    Artem Member

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    Normally at audits in order to establish the situation with the objectives i would compare objectives of the last year and... one but last :) let’s say 2016 and 2017. if the objectives of 2016 were not met (or even one of it), I would see if internal corrective action has been raised and taken into 2017th review. If not - I would put it as a non conformity. Not an „unachieved goal“ but as „failure to address unachieved goals“
     
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  4. tony s

    tony s Well-Known Member

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    Good point Bev D. Thus, organization will refrain from setting innovative goals and might settle for mediocre objectives/targets.
     
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  5. tony s

    tony s Well-Known Member

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    Since you want corrective action for not meeting the 2016 objectives, does it follow that unmet objective/target is a nonconformity for you? Corrective action is defined as "action to eliminate the cause of a nonconformity and to prevent recurrence".
     
  6. Artem

    Artem Member

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    Hi Tony
    Failing to meet an objective is a non conformity for a company itself (something went wrong with either planning or implementation). But itself it is not a non-Conformity for me as an auditor. The same as any customer complaint is not a non conformity for an auditor but is an NC for a company. What is an NC for an auditor is absence of action about this „internal NC“. Please let me describe it also in a slide attached
     

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  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    No. I'd need some more information than simply a failure to meet a goal.
     
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  8. Qualmx

    Qualmx Well-Known Member

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    Nonconformity is an uncompliment, and the standard requires they have to be established, doesn't say is a nc, if they are not in compliance.
     
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  9. tony s

    tony s Well-Known Member

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    "Unmet objective/target" is different from "no action taken on unmet objective/target". Anyway, my post is about raising an NC on unmet objective/target.
     
  10. Mohamed Hakam

    Mohamed Hakam New Member

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    I think it's not non-conformity as the definition of non-conformity is a violation between the planned workflow and the implemented but when the target couldn't been met, we are trying to find the root cause as the organization may comply with the defined procedures but the target not met due to market situation or shortage in resources.
     
  11. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Is it?
     
  12. Anna Wagstaffe

    Anna Wagstaffe Member

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    I would say that an objective is simply something you are aiming for. Since business contexts change, it would seem unrealistic for an unmet objective to automatically be a non-conformance. What I believe should be a non-conformance is if an objective is dropped without addressing anywhere eg at a management review, why it was dropped or unmet.
     
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  13. BradM

    BradM Moderator Staff Member

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    My answer is "no". A non-conformity is when you didn't do what you had identified you needed to do; a process failed. An objective is a goal.

    I can state I'm going to lose 20 pounds over two months by eating vegetables and not eating bread.
    If I only eat vegetables and don't eat bread but fail to lose 20 pounds (only... 15) that is certainly not a nonconformity.

    Regardless of how much weight I lose, if I eat a bunch of bread, I am not conforming to my own diet plan. I need to adjust my diet plan, or quit eating bread.
     
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