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7.3.2 Employee motivation and empowerment

Discussion in 'IATF 16949:2016 - Automotive Quality Systems' started by Renata Osborne, Oct 16, 2019.

  1. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I found this little snippet of information:

    “A mere 7% of employees today fully understand their company’s business strategies and what’s expected of them in order to help achieve company goals.”

    This is the bigger issue to grapple - IATF 16949 or no.
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I am. Calling internal people customers is the distraction - IMHO.
     
  3. Eric Twiname

    Eric Twiname Well-Known Member

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    "a person or thing of a specified kind that one has to deal with."

    I love this definition of "customer".
    My wife is now my customer, my mom, my neighbor, my boss, the IRS...my customer base has grown markedly, I should issue an IPO.
     
    Jennifer Kirley likes this.
  4. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    That sounds like a combination of two Baldrige questions from Leadership.

    If you don't want to call them customers, don't. But I know I provide a service for people internal to the organization, as well as paying customers. We depend on each other for a common purpose. Some people prefer the term partnership. Is that a better term?

    Management's inability to share vision is very possibly the more important issue to grapple with, but it isn't the OP's question.
     
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    No, but it's at the root of it!
     
  6. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    Really? The OP's coworkers told you that? Would being informed of the organization's mission and strategy be motivational enough?
     

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