Missed a change to a delivery schedule? What clause?

If someone misses a change to a delivery schedule, and we initiate corrective action, what clause can we cite as being in nonconformance? I was thinking 8.5.6, control of changes?

 

We dont want people to miss any changes in delivery schedules. Basically we are trying to prevent it from happening again. To correct, what clause in the standard can I cite?

 

There have been a few. Each one has cost us $ and business.

 

Technically none. Missing a delivery schedule is a form of a nonconforming output. The standard recognizes that there is no perfect system and organizations, despite of the controls in place, could incur nonconforming outputs. However, the standard requires that nonconforming outputs are to be controlled (see 8.7). Finding a clause for this will add little or no value to address the problem.

 

Good day @ISO9001TD ;

You have received wise council from @tony s and @Andy Nichols ;

However, if you are keen on relating to a specific cause you can also consider 8,2....

* Clause 8.2.3.1 states , "...order requirements differing from those previously defined..."
* e) "...order requirements differing from those previously expressed."
* Clause 8.2.3.2 states, "...relevant persons are made aware of the changed requirements..."

In other words, what is the established process flow (i.e. escalation process) when a customer order requirement is changed? Who are the responsible parties and how is the change information communicated?

Hope this helps.

Be well.

 

To me, a delivery schedule change is a "contract" change. Look at your contract review requirements. How are the "changes" being communicated to you? We have plenty of times in which we get the "new" date after it has passed.

 

Agreed @Golfman25 . It is not just your opinion, it is indeed a contract change.

8.2 is extremely comprehensive and speaks to...
* feasibility review (prior to job award) = "8.2.1 b) handling enquiries...."
* feasibility review (prior to job award) = "8.2.2 b) can meet the claims for the products and services..."
and through and including...
* order review (releases) = "8.2.1 b) ...contracts or orders, including changes.

 

Missing a delivery whether based from the original schedule or from a changed schedule, could be just a symptom that needs to be dealt with (see 8.7.1 or 10.2.1a.2). There could be no NC at all (e.g. caused by force majeure). However, if further probing determines that the immediate cause is attributed to the activities in handling orders, looking at the requirements in 8.2 can be considered.

 

Consider NC to 8.5.1a). "The organization shall implement production and service provision under controlled conditions. Controlled conditions shall include: a) the availability of documented information that defines: 1) the characteristics of ...the activities to be performed; 2) the results to be achieved".
The change to a delivery schedule is surely documented. It describes the the new characteristics of ...the activities to be performed and new target dates for results to be achieved.

 

Clause 8.5.1a requires "availability of documented information that defines... products... services... activities... results...". Deviating from what was documented (i.e. missing a delivery schedule) is not a violation against this clause.

 

What was documented is controlled conditions. Organization failed to implement production under the controlled conditions.

 

Organization failed to implement production under the controlled conditions. The controlled conditions are the changed delivery schedule. 100% evidence.

 

Clause 8.5.1a only requires "the availability of documented information..." as part of ensuring "controlled conditions". It was actually fulfilled based on your statement:

If I'm not aware of our department's quality objectives, would you raise the NC against 6.2? Failing to implement is different from failing to document. If an organization deviate from the delivery schedule, then there's a NC against the agreed schedule. Forcing an NC against ISO 9001 clauses when there's no specific requirement, might lead to confusion in addressing the issue.

 

The original question was exactly about the clause for "NC against the agreed schedule". I indicated 8.5.1e).