ISO9001:2015 Quality Manual

I know that having Quality Manual is no longer a requirement under the 2015 standard but I have decided to stick with the use of a Quality Manual in my organisation.

Up to now I have included information such as an introduction, the policy statement, an overview of the company's processes, company procedures and organisational charts.

I am just wondering if I should be including a table showing the list of interested parties for each division of the company. I have already produced this table with the input of Top Level Management but I am not sure weather or not to include in the Manual.

 

Hi Craig, none of my clients have eliminated the quality manual. This is due in part to the fact that customers sometimes request them/expect them.

I don't know that I'd put that in there. The context of the organization, and interested parties and their needs, can be quite dynamic (is the business climate the same today as last year? maybe not!) - and the discussion around these topics should be the basis for looking at risks and opportunities.

In my QM I would say that you regularly assess these and perhaps briefly describe how it is done.

Just a few thoughts.

 

Many thanks for the replies.

That was one of the main reasons we kept our Quality Manual because of our clients expectations to provide a quality manual.

I think think I will include a brief description of how the needs and expectation of interested parties are assessed, who by and how frequent.
I will also include a brief description of how the associated risks are identified and dealt with.

Thank you for your thoughts, much appreciated.

 

Going a step further: your QM didn't need to be a single "document" even to comply with the previous version of the standard.
What do your clients look for when they read your QM (if they do!)? You may already be providing more than they want or need. The whole point of a certificate is to confirm that you comply with all requrements. It sounds as though you are providing for the "needs and expectations of interested parties" (ie customers and prospects) by producing this document, but it might be worth checking that you are giving them no more than they need...

 

Clause 4.2.2 of ISO 9001:2008 is already a complete guide in itself if you want to develop a Quality Manual as part of the documented information for an ISO 9001:2015 compliant QMS. I'll just make sure that in describing the QMS scope, Clause 4.3 of the 2015 version is well satisfied.

I wouldn't add such list if I were you. It's not a requirement. Not necessary. Non-value adding. Not the intent of Clause 4.2.

A good auditor will not look for that. A good auditor, if he/she wants to know how the organization satisfies Clause 4.2, would rather ask questions pertaining to relevant requirements of relevant interested parties and how the organization fulfills such requirements.

 

hey guys


any one have manual of iso/ts-16949-2016 latest version??????????????