Interested parties and their expectations

I think we can expect overlap on a high level, but there may be details that are specific. For example, Customers, Board of directors, employees can all have needs for abiding by regulations but their perspectives and the specific regulations are different.

We should not think of this as something that is being considered for the first time. I suspect you know what your customers' needs and interests are, and the Board, and the employees. You don't need to list them all, but the ones that could impact your business should certainly get attention.

Does your organization have a business plan? If so, it's possible that much of this is already done.

How often to review is up to your organization. Some issues are certain to be more fluid and some static; some will be urgent and others will be less concerning. Very often I see this being included in Management Review; some can (and might already) be included in more tactical level departmental meetings. If that is the case, why not take credit for it?

 

I am sure there are managers that run their businesses off of tribal knowledge. And, it should be mentioned that there is no requirement for documented information with this. Where might we find it besides meetings and business plans?

The design/R&D process
Contract review
Customer satisfaction queries
Sales and order documentation
Specifications
Permits
Insurance policies
Communications
Union negotiation process
Proposals
Complaints