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indicator Vs index Vs metrics Vs criteria

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Hanieh S. Malakooti, Jan 4, 2016.

  1. Hanieh S. Malakooti

    Hanieh S. Malakooti New Member

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    what is diffrences of indicator Vs index Vs metrics Vs criteria? :)
     
    Hanieh S. Malakooti, Jan 4, 2016
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  2. RoxaneB

    RoxaneB Moderator Staff Member

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    Hello, Hanieh.

    In what context are you using these terms? This answer may help gain additional responses but may also help us move this thread to a more appropriate section. At first glance, I don't think the ISO 9001 forum is the right 'home' for your question.

    I haven't heard the term 'index' used before.

    I do like to keep things simple - for that matter, in my world, 'indicator' and 'metric' mean the same thing.

    'Criteria' could refer to the variables that are used to calculate the 'indicator'/'metric' - OR - again, in my world, 'criteria' refers process/activity requirements.

    For example...the process of scheduling a visit for a patient.

    Criteria :
    1. Verify patient information.
    2. Confirm patient agrees to date of next visit.
    3. Confirm patient agrees to scheduled nurse.

    Indicator/Metric :
    % of visits scheduled with primary nurse
    % of missed visits
     
    RoxaneB, Jan 7, 2016
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    MCW8888 and Roberticus like this.
  3. Leonid

    Leonid Well-Known Member

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    Process indicator: Example 1 - effectiveness, i.e. extent to which planned activities are realized and planned results are achieved. Example 2 – performance, i.e. measurable results
    Index: refer to process capability index in https://en.wikipedia.org/wiki/Process_capability_index
    Metric: A metric is that which determines an organization's activities, processes and performance. Example: Process effectiveness is 95%. Annual performance improvement is 5%
    Criteria: The monitoring and measuring criteria to ensure the effective operation and control of processes. Examples: • Conformity with requirements • Customer satisfaction • Supplier performance • On time delivery • Lead times • Failure rates • Waste http://www.iso.org/iso/ru/04_concept_and_use_of_the_process_approach_for_management_systems.pdf
     
    Leonid, Jan 8, 2016
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