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IATF 16949 section 9.3.2.1: What metrics do you use?

Discussion in 'IATF 16949:2016 - Automotive Quality Systems' started by bkirch, Apr 20, 2017.

  1. bkirch

    bkirch Active Member

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    IATF 16949 section 9.3.2.1 requires inputs into management reviews for process effectiveness and process efficiency. Could anyone share what metrics that they are using for these?
     
    bkirch, Apr 20, 2017
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  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Could we ask first what your organization uses today? Without knowing your specific industry, other organizations may not have comparable metrics, because they have different product/process characteristics.
     
    Andy Nichols, Apr 20, 2017
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  3. bkirch

    bkirch Active Member

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    customer complaints
    allowances
    scrap %
    rework hours
    premium freight
    shipping attainment
    build attainment
    inventory days
    labor
    overtime hours
    preventive maintenance completed on time
    MTBF
    MTBR
    Training hours
    absenteeism %
    turnover
     
    bkirch, Apr 20, 2017
    #3
  4. tony s

    tony s Well-Known Member

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    Measures of process effectiveness can include:
    • product acceptance/rejection rate
    • CpK
    • field returns
    • return-to-vendor (RTV)
    • on-time delivery rate
    • MTBF
    Measures of process efficiency can include:
    • production yield
    • premium freight
    • scrap rate
    • overtime hours
    • costs of poor quality
    • MTTF
     
    tony s, May 1, 2017
    #4