Our company has a head office and approx 15 sales and service offices across the UK, these offices act as local address and hotdesks for sales and service to perform admin. In the past our company has taken a vertical view to the completion of audits and now wants to move to a horizontal view (to get the best out of the process approach). My view was to take a sample of sales activites from sales audits completed on site and then use these as a base for the horizontal audit of the sales order process. Given that I can see the sales activities, copy documentation, records of customer meetings from within our CRM system, is there any requirement to stipulate that the sales audit has to be completed on the site that sale was generated? would this conflict with the notion of auditing the whole QMS i.e. all sites covered by the scope of the system?