We are looking for a software package (database) , either web based or local, that can log quality incidents (NC) as well as RCA and CAPA reports and activities. With this software we can then generate the necessary reports needed to track our continual improvement efforts as well as point out our largest NC areas/processes/products. We are currently using a web based software package, but have found that it is not customizable to the level we would like. I have heard that many companies hire professionals to develop custom database packages for them using software like FileMaker or MS Access. I would like to know, what are other companies using to track their quality (NCR,RCA,CAPA) and is there a software package that already exist that is open source or fully customizable that can accomplish this or should we hire a 3rd party to build a database package for us? Any recommendations would be greatly appreciated.