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Full system audit preparation and narrative

Discussion in 'IATF 16949:2016 - Automotive Quality Systems' started by russell nugent, Dec 8, 2023.

  1. russell nugent

    russell nugent Active Member

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    Good morning all

    Looking for some helpful guidance and advice as I am taking part in my first full systems audit (4day) early next year . Comfortable with this but for background see points below . Obviously internal audits and meeting preparation for audits are underway . But wondered if there is any other pointers in regards to audit flow and narrative .

    - Lots of new business
    - Engineering team has been stripped back
    - As a result of this procedures and requirements may not have been followed 100%
     
    russell nugent, Dec 8, 2023
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  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Yes, Russell, an interesting time! I’m guessing you are thinking a Certification audit? Your best strategy is to have your process owners comfortable with taking the lead and explaining their process and how it’s implemented, measured, objectives etc. This provides most auditors with the demonstration that they QMS works and rarely raises opportunities for additional questions.
    Presumably your internal audits revealed issues and you can point to the actions being taken as a result. Your performance results and customer feedback will validate QMS performance.
     
    Andy Nichols, Dec 8, 2023
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  3. yodon

    yodon Well-Known Member

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    My knee-jerk reaction to your bullets is that there's a lack of management commitment. Are they aware that the procedures aren't being followed (and what the consequences are)?

    After simmering down a bit, I thought maybe that the quality system itself might be ineffective: overly bureaucratic, forcing unnecessary actions, etc.

    As @Andy Nichols points out, your internal audit data, customer feedback, etc. should help you / your management team to chart the appropriate course.
     
    yodon, Dec 8, 2023
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    Andy Nichols likes this.
  4. russell nugent

    russell nugent Active Member

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    Thanks for the feedback guys , yes KPIs and internal audits are showing up weak points also new management team seem less focused on requirements and dont have robust IATF knowledge . There also seems to be a focus on what are you doing to prepare for the audit rather than the full team .
     
    russell nugent, Dec 8, 2023
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  5. Golfman25

    Golfman25 Well-Known Member

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    What do you mean procedures and requirements may not have been followed 100%? How does you company survive then? :)

    Any examples. And if they aren't followed 100%, then how important are they? Lots of things become excess fluff -- try to strip all of that out.
     
    Golfman25, Dec 8, 2023
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  6. Andy Nichols

    Andy Nichols Moderator Staff Member

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    What does this mean, Russ? I coach "Process Owners" to know the following:

    The requirements (customer, company, IATF, regs)
    The Process (from input to output and also the controls & resources)
    The results - from the objective and measurement
    The actions needed based on the results.
     
    Andy Nichols, Dec 8, 2023
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  7. russell nugent

    russell nugent Active Member

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    Again , thanks for the feedback and reply's .
    TBH - its peoples work load that has been effecting what you have mentioned Andy , as specially the results and actions . Not sure how certification team will react to this , we are obviously trying to build up team but they wont be in place for the audit . Again the word requirements sticking out for me .
     
    russell nugent, Dec 11, 2023
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