Changing CB?

I'm not too happy with our CB.
The quality of our last two audits was very poor, but my main reason is their lack of customer service.

They are almost impossible to reach for even questions on planning dates for audits... not even talking about discussing audit plans or NC's...

Is there anything I should know before I cut ties with them?

What are possible consequences of doing this?
Downsides of starting a new certificate cycle with a different CB?
??

thanks for your advice

 

We looked into this option in the past and never followed through with it because we basically came to the conclusion that most CBs are the same. Our main concerns were similar to yours and just felt like the time it would take to transfer was more trouble that it is worth. According to the CB that we were seeking out, they had this to say regarding transferring to a new CB:

-All we need is a copy of your last cycle audit reports, evidence of closeouts of nonconformities (if applicable) and your current certificate.

-No additional audit time is required for transfers from another accredited CB. Most transfers occur at your next scheduled audit but can transfer your certificate beforehand without an onsite visit. This can all be done without changing your current audit cycle.

-Almost all CBs do not require a full 3-year commitment for certification. Most CBs use the contract as a forecasting tool. Actual withdrawal is tied to a cancellation policy, normally a few weeks before the next audit and not a 3-year contract.

-They say customer service can vary greatly from registrar to registrar. (I suppose, but not entirely sure about this) This particular CB prides themselves on pairing clients with industry-experienced auditors to promote value-added audits and opportunities for improvements. They provide more than a certificate and guarantee you will have a voice in the process. (Lots of buzz words to me, but OK)

Best of luck on whatever you decide to do! Audits are challenging enough. You don't need to add to the stress by dealing with a difficult CB.

 

If you have the opportunity to interview the auditors, you may add further questions like:

• Would you raise an NC just because our approach is different from your approach?
• Can an auditor use his/her opinion as an audit criteria?
• Do you only accept records as evidence/s?
• If a person can competently demonstrate effective implementation but doesn't have a training record, will you raise an NC?
• Would you raise a major NC if you feel like it?
• If you spot a defect (e.g. on infrastructure or product) will you instantly raise an NC?
• Do auditors always win an argument?

If you encounter CB auditors that would answer YES to the above questions, promptly but kindly show them the door.

 

qmr1976:
thanks for the information. Very valuable.

tony s:
interviewing auditors seems like several bridges too far... the companies I have spoken so far (including our current CB) have a pool of 'very qualified' auditors and will send you whoever is available at the agreed audit days.
I know the auditors are also not too happy with this

Andy Nichols:
seems like 'auditor retention rate' is also key ...