CAR: Procedure update vs email notification

Hello,

My question is:

Does an email notification about actions to be taken on a regular basis e.g. "every time we have X request from customer, Y person will be assigned to reply" should be considered enough evidence to close a CAR? or should a procedure need to be updated specifying this criterion?


Regards!

 

I suppose it depends on your requirements. Do you need/require a something more formal like a completed 8D form? Does the solution fit the problem?

 

Yes, the control is doing the job until today, my concern is long-lasting continuity when rotating personnel. I myself would prefer to add this in the SOP, but am being challenged (they claim too much is documented, not practical).

 

That is the risk/reward balance you need to make. You need as much documentation as necessary, but as little as possible.

 

The QMS is the right place for an organization’s knowledge. Not brains, not in-boxes. If the instruction does not get to a QMS document, it won’t be long before it is forgotten.

 

In the context of ISO standards, as long as you can demonstrate conformity with clause 10.2 of the standard.

If one of the intentions of the action is to ensure availability of the new criterion to relevant persons, where and when it is needed, you should take into account the requirements in clause 7.5.