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8.4.1 in 9001 2015 different versus 2008

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Qualmx, Jun 7, 2018.

  1. Qualmx

    Qualmx Well-Known Member

    Oct 7, 2015
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    Hello everybody

    I´ve been looking for an explanation regarding clause 8.4.1 and have not
    had clear responses.

    Compared to what is required in version 2008, the only difference I see in 2015 is:

    The order of terms.

    Criteria for selection, evaluation and re-evaluation


    criteria for the evaluation, selection, monitoring of performance, and re-evaluation of external providers.

    Additional, the Monitoring of performance in 8.4.1

    Is really different the requirement ?

    Thanks for your help
  2. John C. Abnet

    John C. Abnet Well-Known Member

    May 23, 2017
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    Upper Midwest- USA
    Good day QualMX. In a practical sense, there is little to no change/impact in regards to the intent of 7.4.1 vs. 8.4.1.

    What the authors have done, however, is to remove any doubt regarding the inclusiveness and intent of the clause.

    Key clarifications (I will use the term "clarifications" instead of changes...)…
    1- The clause now identifies clearly what product and services are included....i.e.
    a) products and services from external providers are intended for incorporation into the organization’s own products and services
    b) products and services are provided directly to the customer(s) by external providers on behalf of the organization;
    c) a process, or part of a process is provided by an external provider as a result of a decision by the organization.

    2- Added specificity regarding the need to monitor performance ..
    -"... monitoring of performance..."

    Many (most?) companies compliant to ISO 9001:2008 were already including these intentions/provisions in their process activity.

    Hope this helps. Be well.
    tony s and Qualmx like this.
  3. tony s

    tony s Well-Known Member

    Sep 10, 2015
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    Laguna Philippines
    In addition to the clarification given by John, the control is now applicable to all external providers - not just to suppliers. Previously, the controls are limited to suppliers of purchased products. Now, controls should be established to providers of processes, products and services external to the organization such as suppliers, contractors, associate companies (sister companies), even the organization's corporate headquarter (parent company).

    According to ISO/TS 9002:2016 (Guidelines for the application of ISO 9001:2015):

    "In situations where a parent company or customer mandates the use of a specific external provider, this
    could be the criterion that is established; however, the monitoring of performance for these types of
    external providers is still required".
    Qualmx and John C. Abnet like this.