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8.2.3.1 Gaps within requirements and those previously expressed

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by aldocera, Feb 7, 2019.

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  1. aldocera

    aldocera Member

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    Hello, dear community!

    I am having a bad time trying to understand the subclause e) "contract or order requirement differing from those previously expressed" in 8.2.3.1.

    I do not get what 'those previously expressed' mean...what is the object of that part?

    Could you help me out, please?
     
    aldocera, Feb 7, 2019
    #1
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Did you quote or tell a customer what you could do and a price/delivery? When they ordered from you, did you check to see if they understood and you can still do that?
     
    Andy Nichols, Feb 8, 2019
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    aldocera likes this.
  3. tony s

    tony s Well-Known Member

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    Variation orders or change orders are examples for clause 8.2.3.1e. When a customer require some changes, an organization need to review whether such changes can be met before accepting them.
     
    tony s, Feb 11, 2019
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  4. aldocera

    aldocera Member

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    Thank you for both clarifications!
     
    aldocera, Feb 11, 2019
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