4.4 Quality Management system and its processes

Hi all,

Working on section 4.4 of ISO 9001:2015 and I'm confused. I have many written procedures in place from sales through design, goods in through to goods out but do I have to map all the required processes out or is having written procedures enough to fulfil this section?

 

Thank you Andy. I have missed the sequence and interaction requirement and if I'm honest I'm not sure how to start with this. I have found a matrix template online which I find confusing but may be able to modify it in some way to fit our organisation.

 

Sequence can be depicted in a flow chart showing the flow of work through different processes of the system.

For interactions I use a matrix with processes written in the first row and first column, and the intersecting items/boxes can show whether the corresponding processes interact or not. To be more descriptive, the intersections may also show the interactions between the corresponding processes.

 

ISO/TS 9002:2016 (Guidelines for the Application of ISO 9001:2015) provided this statement for your reference:

4.4.1b)
"when determining the sequence and interaction of these processes, the links with the inputs and outputs of the previous and subsequent processes should be considered; the methods for providing details of the sequence and interaction of the processes depends on the nature of the organization; different methods can be used, such as retaining or maintaining documented information (e.g. process maps or flow diagrams), or a more simple approach, such as a verbal explanation of the sequence and interaction of the processes"