1. Hello and Welcome to The Quality Forum Online...Continuing in the spirit of People Helping People !
    Dismiss Notice
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

What is Quality? - article for company newsletter

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Anna Wagstaffe, Jun 27, 2018.

  1. Anna Wagstaffe

    Anna Wagstaffe Member

    Joined:
    May 25, 2017
    Messages:
    14
    Likes Received:
    4
    Trophy Points:
    2
    Hi,

    I have been asked to write a short article or series or articles to be included in the company's quarterly newsletter on Quality, rather than the audit preparation we have previously done. I would like to start at first principals and ignore ISO9001 totally at the moment, bringing it in later. I quite like Henry Ford's supposed quote "Quality means doing it right when no-one is looking" as a starting point.

    Has anyone written anything like this or know of anything I could use? I have to have it ready in the next couple of days to go out with wage slips on Friday.

    Many thanks, Anna
     
  2. Jim Gardner

    Jim Gardner Member

    Joined:
    Aug 11, 2015
    Messages:
    15
    Likes Received:
    16
    Trophy Points:
    2
    Location:
    Sotland
    Anna Wagstaffe likes this.
  3. John C. Abnet

    John C. Abnet Well-Known Member

    Joined:
    May 23, 2017
    Messages:
    140
    Likes Received:
    71
    Trophy Points:
    27
  4. BradM

    BradM Moderator Staff Member

    Joined:
    Jul 31, 2015
    Messages:
    240
    Likes Received:
    211
    Trophy Points:
    42
    Location:
    Arlington, TX
    "The customer's definition of quality is the only one that matters." W Edwards Deming
     
    MrCarline and Anna Wagstaffe like this.
  5. hogheavenfarm

    hogheavenfarm Well-Known Member

    Joined:
    Jul 30, 2015
    Messages:
    205
    Likes Received:
    138
    Trophy Points:
    42
    As you can see, quality is many things to many people. Is is "Good Value"? Well, some really cheap imported things I consider to be a good value even if they break quickly. It all depends on the context of "value". Some very expensive things are high "quality" but not "good value". As Brad says, it is in the eye of YOUR customer, what they consider quality. Would probably make a good COTO-type discussion for management, maybe ISO9001:2018?
     
    Anna Wagstaffe and BradM like this.
  6. Anna Wagstaffe

    Anna Wagstaffe Member

    Joined:
    May 25, 2017
    Messages:
    14
    Likes Received:
    4
    Trophy Points:
    2
    Thanks for your responses there are some great ideas there with I will use for upcoming editions. I ended up writing a short article on why making sure your work is done right so the next person doesn't inherit "hassle" is important to quality.
     
    Atul Khandekar and John C. Abnet like this.
  7. John C. Abnet

    John C. Abnet Well-Known Member

    Joined:
    May 23, 2017
    Messages:
    140
    Likes Received:
    71
    Trophy Points:
    27
    Your topic is a good one Anna. It's all about SUSTAINABILITY !!

    Would love to see the final product @Anna Wagstaffe . Is it something you would be willing to share ?!
     
    Anna Wagstaffe and Imp37 like this.

Share This Page