OK - here's one for discussion. I'm introducing the idea into an organization that when new information is documented, the QTBA (Question To Be Answered) is "does this document require training?" The lesson that I'm trying to socialize is to address this question from the perspective that if you're creating a new process, introducing a new tool etc. then it almost always needs some level of training. And for every level of training - we need to know that it happened. So - in your experience - when does training NOT need a record? I'm feeling like the answer is never, but I'm open to some counter-point here.