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Top management and his representative?

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Patrick Sernaque, Aug 2, 2016.

  1. Patrick Sernaque

    Patrick Sernaque New Member

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    Is true that the management representative still can exist?, because ISO 9001 says that the top management shall "assign the responsability and authority for", so top management can assign a representative.
     
  2. James

    James Active Member

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    You can have a management rep, that's not for ISO to say. You just don't HAVE to have one now for ISO.
     
  3. MCW8888

    MCW8888 Well-Known Member

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    Of course you can still have a management representative but not to be delegated to implement the QMS. You can have many management representative making sure that their processes are effective. The big change is that TOP MANAGEMENT (not the management representative) takes accountability for the effectiveness of the QMS. Simply stated: TOP MANAGEMENT can no longer "pawn" the responsibility of ISO to the management representative- TOP MANAGEMENT has to have a HANDS-ON approach in the QMS.
     
  4. Charles Glatfelter

    Charles Glatfelter New Member

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    Define hands on? How involved must they be?
     
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Typically, they are the "owners" of the various processes of the QMS. They are the people who are measured against goals/objectives. They would be involved in the reviews of the management system to understand if their process performance is acceptable and what corrective actions/improvements are required.
     
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  6. MCW8888

    MCW8888 Well-Known Member

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    Top Management is accountable for the effectiveness of the QMS. They need to make sure that their contract objectives to their stakeholders are met. And if not, they should implement some kind of mitigation. I have audited Management Review where Top Management are not even there.
     
  7. Ardaqr

    Ardaqr Member

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    It won't be easy to make top management be accountable for the effectiveness of the QMS. I think they'll continue with the same attitude what they do in the past
     
  8. tony s

    tony s Well-Known Member

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    If the 2015 version is the very first version of the ISO 9001 standard, I believe Top Management will appoint/assign a focal person who will be tasked to establish a QMS certifiable to the standard. Assigning somebody to perform tasks is part of the role of the TM. That's why we have managers for various departments/business units.
     
  9. Chris Glover

    Chris Glover Active Member

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    I am very interested to see how this plays out...will the auditors really hold top management accountable? Will the require them to be involved in the audits?
    How will they define "top management? Our highest level of management is Japanese...and they have never been involved in any of our ISO audits...
     

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