I'm very new to all of this so please bear with me, but I've searched high and low and haven't found anything helpful on this specific topic as of yet. I have studied FMEA quite a bit in the last couple of month and I have seen lots of severity (also occurrence & detection) tables from various users and industries. When specifically looking at a score of 9 or 10 for Severity, I completely get why a score of 9 or 10 is described something like this..."Doesn't comply with government regulations" or "May endanger employee with or without warning". I'm in the service industry without any government regulations and no employees are in any danger of being harmed. 100% office desk work. My thought for a Severity ranking of 9 or 10 for my industry, worse case scenario, is that our "service" or "process" failure caused significant financial loss to our Customer and/or the Customer stops doing business with us. - - - Does this seem like I'm on the right track? And lastly...does anyone have a link to an example of the full 1-10 severity ranking scale for a service industry that doesn't have government regulations or have employees in danger?