Dears, I need to know your opinion about the need for a system validation for a healthcare warehouse company it service desk software. My point is, our WMS is validated, so when users(managers) send us a request to create a WMS access in our Service desk system, we request a manual form and manual signature because it has always been done like this and like our Service desk system doesn't have some FDA´s requirements, we opted to do like this. Now, thinking about improvements in this scenario, do you have ideas? Do you know compliance service desk systems? Do you think this manual effort is really needed? Our IT sd software is open source- GLPI.