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Review of the requirements for products and services in resturant & cafe

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by sunrize, Nov 2, 2020.

  1. sunrize

    sunrize Member

    Sep 12, 2019
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    Dear brother

    for clause 8.2.3 Review of the requirements for products and services

    there is a case i hope get your advice for it

    A cafe provide drinks such as cafe, tea, juice ....etc

    the cafe has a menu that include all items

    the client enter the cafe and see the menu, the waiter ask the client for his order, and then record this in a block note, if some item is not avilable then the waiter tell the client and ask him if he need alternative, finnaly the waiter repeat the order on front of client to verify it collected correctly

    then the waiter send the order to the bar man to prepare the client order

    the bar man make the order according to written work instructions

    the bar man make a visual inspection and review that he was follow all instruction

    then the waiter deliver the order to the client.

    all of these cycle is done verbally and not documented

    - receiving order from client is verbally
    - reviewing the order is verbally
    - inspection of order is visual and not recorded ( is this accepted to clause 8.5.1)

    is this acceptable against clause 8.2.3, because more documents mean more paper and more effort by staff, where there is not availability to buy a software or mobile application for that.

    kindly advice
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Jul 30, 2015
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    In the "Rust Belt"
    Is this a real situation? Is this a bar/restaurant which has a QMS? What do you think - is it acceptable to 8.2.3?

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