Review of the requirements for products and services in resturant & cafe

Dear brother

for clause 8.2.3 Review of the requirements for products and services

there is a case i hope get your advice for it

A cafe provide drinks such as cafe, tea, juice ....etc

the cafe has a menu that include all items

the client enter the cafe and see the menu, the waiter ask the client for his order, and then record this in a block note, if some item is not avilable then the waiter tell the client and ask him if he need alternative, finnaly the waiter repeat the order on front of client to verify it collected correctly

then the waiter send the order to the bar man to prepare the client order

the bar man make the order according to written work instructions

the bar man make a visual inspection and review that he was follow all instruction

then the waiter deliver the order to the client.

all of these cycle is done verbally and not documented

- receiving order from client is verbally
- reviewing the order is verbally
- inspection of order is visual and not recorded ( is this accepted to clause 8.5.1)

is this acceptable against clause 8.2.3, because more documents mean more paper and more effort by staff, where there is not availability to buy a software or mobile application for that.

kindly advice