Registrar - Opinions

Hello all!
The company where I work is located in Quebec, Canada. We are considering changing registrar for our QMS. I would like to know your opinions / experiences working with NSF and BSI.
Thanks!

 

No experience with NSF. I've had good and bad experience with BSI. My company and several of my clients use BSI and we've been generally happy. Auditors have always been professional and not focused on trivialities. I recently tried to engage with BSI for a client who wanted an MDSAP audit (medical devices - ISO 13485+) and basically got ghosted and ended up going elsewhere. Their administrative side of things hasn't provided the best experience, either.

 

Welcome @Monikbor ;
Either is reputable. You'll likely see very little different in direct engagement and cost. Both mostly use contract auditors, so... The auditors themselves is where you will notice the biggest differences (i.e. between one auditor and another), not so much between the companies themselves.

Reach out to both...get quotes (likely little difference) and determine on your initial impression of their responsiveness/customer service.

Also, you can speak to other certified organizations in your location to see if they recommend/have a preference.

Hope this helps.
Be well.

 

Hard no on NSF. Unless you know your auditor, the Auditors generally suck and their customer service is even worse.

 

It's worse than that. They simply rubber stamp the giberish their auditors come up with.

 

No real reason. BSI has been our registrar for 20+ years (QMS) but recent changes have made us look elsewhere. I had a good experience with NSF while working in other company, so that is where my mind went. I am open to suggestions. Thanks!