I read posts and discussions centered on KPIs for the various processes of the Quality Management System. Indeed, I downloaded a 3 page listing of KPIs which was offered up by a CB auditor as "useful". I'd offer to people that KPIs are NOT what's required. Quality Objectives Are. An organization should embrace two fundamental concepts and set objectives from there: "Right First Time" and "On Time". These are foundational and can be applied to any process: Quoting, Order Entry, Supplier performance, Engineering Design, Manufacturing, Training, so on and so forth. The application of KPIs (such as were listed on these 3 pages) - without reference back to these fundamentals - is of little value in determining the performance of a process. Be careful what you select.