So, an inquiry for you seasoned quality professionals. We received our ISO certification and have a defined and functioning QMS implemented (obviously). I am thinking we could benefit from a roadmap(ish) / maturity thing...not sure what to call it. I have sketched a few charts and graphs to see if I can better define it to no avail. Here are my concerns and why I think it would be helpful - In the past we have been reactionary to ALL audits Future internal audits, surveillance audits, and certification audits will certainly find some areas to improve - If they identify or suggest it, we did it. Regardless if it fit or added value I want to proactively address this by responding to any such event with my roadmap(ish) yet to be defined thing as evidence that we have a robust QMS and the opportunity identified, although it was discovered under the guise of a (quality) audit, is outside the current scope of the QMS. At such time as the MS matures to the level to include the suggestion it will be considered. I don't think simple statement like that ^ is sufficient without evidence to support, something that tracks the evolution of the QMS. Of course NC's will have to be addressed, this is more for the nice to have's. Example (if you wish to read on) - Our customer sent a supplier quality engineer to audit us, he had a background in automotive, specifically fasteners and torque. We use fasteners A LOT and he sent us down a rabbit hole chasing torque values and wrenches and marking and blah blah blah - value add = ZERO. But that was was his comfort zone, we had little to no ammunition to defend our position. Many thanks in advance for your time.