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Purchasing procedure and customer complaint

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Rajan Gupta, Jul 3, 2017.

  1. Rajan Gupta

    Rajan Gupta Member

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    Can anyone help me to understand in which clause will Purchasing procedure and Claim management will fall in accordance to ISO 9001 : 2015 standard
     
  2. Siva Prasad

    Siva Prasad New Member

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    Hi Rajan,

    Purchasing process is discussed in 8.4 Control of externally provided products and services of the ISO 9001:2015. Now there is no specific clause for purchasing ( earlier it is dealt under 7.4 of ISO 9001:2008). Now with the new standard any product/service that is externally provided is discussed under 8.4.

    Not sure about the Claim management that you are referring to ..

    Hope this helps.
     
    John C. Abnet likes this.
  3. John C. Abnet

    John C. Abnet Well-Known Member

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    Good day Rajan;
    In regards to "claims" (customer complaints), I believe you are looking for 9001:2015 clause 10.2 (non-conformity and corrective action). This is the updated version of previous clause 8.3 (9001:2004). "Customer Focus" is a centerpiece of the 2015 version, and is referred to in multiple locations in regard to "claims" (customer complaints) including 8.2.1. However, 10.2 is the clause specifically governing this activity.
    Hope this helps.
     

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