Discussion in 'ISO 9001:2015 - Quality Management Systems' started by OFDOBAIDI, Sep 18, 2018.
Do ISO 9001:2015 requires process prioritization based on a set of criteria?
There’s no requirement in the standard about process prioritization. The general requirements for processes in 4.4 have no mention of it.
Processes generally interact. There really isn't prioritizing other than your core processes (i.e.; manufacturing) might be more active than your support processes (i.e; HR).
Even though there is no direct mentioning of „prioritization“, you need to consider the invisible ties between separate requirements and influence of requirements on one another. The question of prioritisation of processes is only there to help you better allocate resources. The topic of resources is mentioned in 5.1.1 e) „top management shall... ensure resources needed for QMS are available“ and 7.1.1 a)„organization shall consider ... constrains of resources“. If you also take definition of a „process“ in 9000 as something requiring „resources „ you would not immediately consider the idea of prioritizing processes as a) not being required b) not being helpful
Depends on what you mean by "prioritize". As ever, English language words have more than one meaning (usually). It's helpful to know what is the background to your question. For example, I might consider prioritizing processes when considering what to audit, what needs corrective action, or improvement and what people might need training on...
What's behind your question?
In 9.2.2, there's a statement that says "take into consideration the importance of the processes..." But still, not a requirement about prioritization.
prioritizing processes for improving.
Your management review process is what you are looking for. It's up to the leadership to decide what processes are candidates for improvement. I'd start with looking at what customers tell you. After that, it's where the biggest $$$ savings can be made.
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