Hello everyone, For clause 4.4.1 ISO 9001:2015, i have decided that the easiest approach for me is to process map (various levels) my processes. This is proving to be easy enough and valuable. However, i am having some difficulty in developing performance indicators for the processes. In the past, I used audit objective fulfillment as a form of monitoring performance of processes. Can anyone provide me with some examples of process performance indicators that has worked for them? Thank you.