Hi. I'm a "new-joiner" and, as it turns out, "a novice" when it comes to forums. Yesterday I thought I had posted to the forum but found out today that I had "started a conversation" that was limited to a few people. Here's what I wanted to post: The company that I work for wishes to appoint me as the QA Manager to, as I interpret it, "role out an ISO compliant QMS". The "Key Aims of the role" as written in the Job Description presented to me are: #1. Take responsibility for the creation and implementation of an ISO ready Quality Assurance Framework for the Company #2. Create, document and manage all company policies and procedures and their practical implementation. #3. Build a culture of quality best practice keeping it paramount in all aspects of the day-to-day operation of the Company. All of which makes it look like it is to be MY QMS and not the Company's QMS. (According to #2, I get to create policy AND Procedures!). While I was doing some research I stumbled across some great words on this forum the other day which said something along the lines of "no staff involvement would lead to failure as no sense of ownership" and, "a Quality Manual that dictates what QA Manager believes is being done rather than what is actually done" or things like that, but for the life of me I can't find them again. Does anyone recall the conversation(s) or have some poignant comments that I can use to reinforce the point? (As for #2, I believe the intent is not to "create" company policy and procedures, but just to "document" them and only create a template for documenting them.) Secondly, in relation to #1, the expectation is that, research is carried out to identify a Quality Assurance Framework that can be practically implemented across all divisions of the Company, and after presenting the recommendations to management for sign-off, to scope out the process of how it will be introduced to staff and implemented in practice. So, I have trawled the internet for some understanding of what is meant by "a Quality Assurance Framework" and not exactly come up with anything meaningful. Is a QA Framework anything different to a QMS or is it the same thing? I've joined the forum as I can see the way forward is very murky and I am going to need some help clarifying things as I progress. Here's hoping I have done this posting thing correctly (I just selected the top 5 members to include as I have no idea who is who. I hope that is okay?) Now, in addition to recommending I post to the "regular forum" Tony S has replied with the following answers: Does anyone recall the conversation(s): This can be better answered by the administrator and moderators of this forum. Does anyone ...have some poignant comments that I can use to reinforce the point?: You'd rather facilitate the preparation of policies and procedures instead of being the author and owner of them. Let the process owner be the one responsible for their policies and procedures. You can help them in writing them but the description of the activities, methods and criteria of their processes must come from them. Once written, they have to commit with what they have narrated to you. Is a QA Framework anything different to a QMS or is it the same thing?: They're different. QA Framework is focused on product realization While QMS encompasses all the processes of the organization (i.e. core, management, and support). I have asked a supplementary question regarding the QAF vs QMS - "Doesn't a QAF align with the QMS standard or am I barking up the wrong tree?