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Organizational Knowledge

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Md.Shoyeb Mahmud, Oct 19, 2019.

  1. Md.Shoyeb Mahmud

    Md.Shoyeb Mahmud New Member

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    Hi, Last ISO 9001:2015 audit,we got an NC for not to determining organizational knowledge.How to determined or documented organizational knowledge? Any sample or Format would be helpful.

    Thanks,
    Md.Shoyeb Mahmud
    Sr.Executive (HR & ADMIN)
     
  2. tony s

    tony s Well-Known Member

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    Can you provide the statement of nonconformity from your auditor?
     
  3. Marc Cloutier

    Marc Cloutier New Member

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    Hi. There are no requirements in ISO 9001:2015 to document your organizational knowledge. But you still have to do it. you need to be in a position to demonstrate that you are ensuring that the key elements (knowledge) of your organization is transferred (especially between the experienced employees and new ones) and the various information (not written in the documentation) is shared.

    It is easy to get a non-conformity on this if you do not have any strategy to identify and share the knowledge.
     
  4. tony s

    tony s Well-Known Member

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    Are new employees go directly to perform tasks and produce outputs on the positions/functions they applied for? Without any induction, orientation, training? Do your old and seasoned employees refrain from giving pointers to newbies? Don't you have on-the-job mentoring? When your organization encounters problems and solutions were taken, did you not inform the concerned people about the solutions? No stand down meetings or the like? No discussions in any means about what went wrong or right? No communication of near-misses or quality issues that were solved? No using and sharing of knowledge?

    If you have some form of the mechanisms similar to the above questions, I don't think 7.1.6 is difficult to fulfill.
     
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  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Even something as simple as notes made on a shop traveller, or similar can be a way to establish knowledge. And its not aways for "next gen" workers.
     
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  6. Nadiah H

    Nadiah H New Member

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    We also receive OFI for this organizational knowledge. To get everyone can receive and view this knowledge we use media platform (Sharepoint) so everyone will get the knowledge material and auditor also accept this method.
     
  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Why?
     
  8. Nadiah H

    Nadiah H New Member

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    Sorry not OFI, it's verbal comment. As organizational knowledge is new requirement for 2015, auditor just highlight to be recorded and accessible to everyone in the team. As HQ we handle all subsidiaries ISO, one company certified with Q-ESH (construction), the other just QMS (car park, environment services, transmission technology) with different scope of company.
     
  9. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Except that's NOT what is required by the standard! Your auditor is not helping when they do not describe what's actually required.
     

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