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Organisational Knowledge

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by mickhindle, Mar 13, 2017.

  1. mickhindle

    mickhindle New Member

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    During a recent audit, the assessor has raised an NCR against 7.1.6 stating 'The company has not fully defined the knowledge they wish to capture and how they will make that available'

    Currently, we are ensuring that skills and knowledge are passed on through cross functional training, and highlighting areas that are lacking through scoring on a skills matrix. It would appear though, that this is not enough.

    Any thoughts?

    Thanks
     
    mickhindle, Mar 13, 2017
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  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Yeah, lots of them....
    But seriously; Did you show the auditor what you were doing to communicate this knowledge? The auditor may have been thinking (but not stated) and not have asked about how you acquire new knowledge, based on the (pending) need of your organization to support the purchase of a new machine etc.
     
    Andy Nichols, Mar 13, 2017
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  3. Jennifer Kirley

    Jennifer Kirley Moderator Staff Member

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    What process(es) were being reviewed when the assessor arrived at this idea?

    What subject was the assessor looking at that appeared to represent a shortcoming?

    Not having been there, it is hard to feel sure about what to offer.
     
    Jennifer Kirley, Mar 13, 2017
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  4. mickhindle

    mickhindle New Member

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    The assessor was going down the route of the proverbial knowledge inside peoples heads i.e. from persons with 30+ years experience, and how this was communicated and transferred to others. Having a programme of succession planning in place, our thought were that we were covering this - after all, there is only so far that you can practically go.
     
    mickhindle, Mar 13, 2017
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    QC Dave and Andy Nichols like this.
  5. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Which is a very narrow way to view the world of knowledge...
     
    Andy Nichols, Mar 13, 2017
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  6. tony s

    tony s Well-Known Member

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    If your organization has mechanisms to communicate learnings from mistakes, nearmisses even successes like safety or quality alerts, coaching or mentoring programs, succession planning, etc. - IMHO, there's no basis for the auditor to issue an NC. You can also check out this thread for additional reference.
     
    tony s, Mar 14, 2017
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  7. MCW8888

    MCW8888 Well-Known Member

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    I like every body's feedback. IMHO I also had the following sources of knowledge which we document and put in a shared wiki drive: Internal sources such as lessons learned, coaching from subject matter experts; SOPs ; external resources are training from customer portals, standards; conferences, and Technical information from customers.
     
    MCW8888, Mar 14, 2017
    #7