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Normalization of deviance

Discussion in 'Other Quality and Business Related Topics' started by Pancho, Dec 29, 2015.

  1. Pancho

    Pancho Active Member

    Joined:
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    Ran across this article about a jet crash with both quality and safety components and thought it might interest y'all.

    It is easy to become jaded to checklists and procedures. How do you keep folks from this trap?
     
    Atul Khandekar likes this.

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