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Need Annual Performance Objectives for my CQAs

Discussion in 'Other Quality and Business Related Topics' started by Michele Si, Sep 29, 2016.

  1. Michele Si

    Michele Si New Member

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    Hello Everyone,

    I'm doing a brainstorming to get ready the annual performance objectives for my CQAs and I'm lacking ideas.
    Can anyone help me?
    Thanks in advance!
     
  2. normzone

    normzone Well-Known Member

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    Such things can be a challenge. Objectives are usually related to

    Time (using less or more of it)
    Quality (pass/fail ratio)
    Volume (how many)
    Or Customer Satisfaction (not exactly the goal of an audit)
     
  3. RoxaneB

    RoxaneB Moderator Staff Member

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    Have you asked your CQA's for their thoughts on what they think their objectives should be? Or how about their "customers"?

    Not too sure I agree with Normzone's list, yet you did say 'brainstorming' so I'm not supposed to comment, right? ;-)
     
  4. hogheavenfarm

    hogheavenfarm Well-Known Member

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    be careful of what you measure... you will get more of it...
     
  5. normzone

    normzone Well-Known Member

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    I would hope you would not agree [RoxaneB].

    Those are traditional defaults for measurement choices, not best practices.

    I've yet to find good choices for performance assessments for many of the things we do in our day jobs that fall outside that group.

    I agree with asking the auditors for their input.
     
  6. Bev D

    Bev D Moderator Staff Member

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    Start with:
    - what is the purpose of an audit?
    - in light of that, what do you expect your auditors to do?
    - what do you expect them to not do?
    - what would 'wow' the organization if they did it?
     

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