Dear all, I have now started at my new company and am trying to simplify the existing systems they have that have become stagnant. At present we have one big system called the "Improvement Record Register". This is where all customer complaints, internal quality issues, supplier issues, internal audit findings, external audit findings etc. get logged. There is not a form for each, it is just one big spreadsheet that tries to capture everything but isn't! At my last company I had forms and registers for; Internal and supplier quality issues Customer Complaints And then what we called a CRN (Change Request Note) form/log. This was essentially a Corrective Action Form. Certain complaints and internal/supplier quality issues would be fed into this system if an investigation was deemed necessary along with any audit findings and suggestions by employees. This would call for the usual root cause analysis, corrective action and follow up etc. I am struggling with which route to go down at my new company. Do I try to keep it all in one place or go with what I have tried and tested before?