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NC last external audit

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Geraldine Frontera, Oct 23, 2018.

  1. Geraldine Frontera

    Geraldine Frontera New Member

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    Documented correction and corrective action were not clearly demonstrated when
    the planned results were not achieved based on the identified time frame of
    completion/accomplishment?
     
    Geraldine Frontera, Oct 23, 2018
    #1
  2. Qualmx

    Qualmx Well-Known Member

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    Please provide more information, so that we can help you.
     
    Qualmx, Oct 23, 2018
    #2
  3. tony s

    tony s Well-Known Member

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    Some questions I need answers to better help you:
    1. Were the correction and corrective action already "closed-out" by your organization?
    2. Are there actual evidences that the correction and corrective action happened?
    3. Did your organization find the correction and corrective action effective? Why?
    4. Were the actual results different from the planned results?
     
    tony s, Oct 23, 2018
    #3
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Geraldine, welcome!

    Was this the exact wording of the external auditor's NC? I'm guessing it was a Certification Body auditor. Is this ALL they wrote?
     
    Andy Nichols, Oct 23, 2018
    #4
  5. Neo113016

    Neo113016 Member

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    "ISO 9001:2015 Clause 9.2.2 The organization shall e) take appropriate correction and corrective actions without undue delay"
     
    Neo113016, Jan 7, 2019
    #5