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Morality and Accountability

Discussion in 'Coffee Break and Community Discussion Forum' started by MGDevo, Feb 6, 2018.

  1. MGDevo

    MGDevo New Member

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    This will sound like somewhat of a long winded complaint but...
    I have worked as a Quality Engineer in an electronics company for over 10 years now. I have found myself so incredibly stressed about the things this company is doing and nothing I have done has been able to change it; what should I do?

    Over half of our datasheets (over 1600 released products across dozens of datasheets) do not actually match the product we are selling in a noticeable (electrical) way; and many of those differences are such that if a customer were to use them at their rated function they would fail eventually.(and have, though we are instructed to convince the customer its a design problem on their side)

    This is just a symptom of a much larger and on-going problem. Though we are ISO and TS16949 certified, our Engineering Department does not follow any of the AIAG requirements nor any of our internal requirements. In short, the Quality Department gets notified of new design releases after the fact and they may be for products that we have never built before, have no process documentation for, and most certainly do not have any AEC-Q200 qualification for or any other type of qualification data for. We make up Qualifcation data for every PPAP we do(we average 3-4 a week) and I can't even remember that last initial process study, dimensional outline or MSA study that wasn't falsified in some way.

    I have found that our registration audits are pretty much a joke. To stay with Design and Development; when being audited we just show them some pre-assembled packages created to show we are meeting the requirements; and we may show the same package 3 years in a row despite dozen of new releases that would not pass an audit. I have even gone so far to ask the lead auditor(when I was in the meeting room alone with him), why he does not check our company website for new releases and just pick one of them to audit. He said its easier on this requirement to just review what our company wishes to present.

    It is so much worse than I can explain here without writing a book. In 2016 I told my boss (The Divisional Director of Quality) that I was quitting for these reasons(a long with 3 engineers with similar complaints); they convinced me to stay in a lesser role where I wouldn't be directly responsible for it; but I still find myself losing sleep knowing that they are doing the things they are doing and not being held accountable. I am to the point where I think I just want to say "To Hell With My Engineering Degree" and go pump gas and forget about this place.
     
    Serious Man likes this.
  2. Serious Man

    Serious Man Member

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    Change job to 3rd party auditor or at least look for another non-Titanic company, but probably you wont find it.
     
  3. Andy Nichols

    Andy Nichols Moderator Staff Member

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    This can be handled through a complaint via ANAB if it's as bad as you suggest.

    For the rest, if things are as you say, why are you not brushing up your resume and looking elsewhere? On the web you can read similar diatribes of corporate misdemeanors and you could be describing any number of businesses. If you can't be part of the solution - and I understand that even if you dollarize what these things cost, you still may not get a positive response - then the best thing to do is put it down to experience and go elsewhere. 10 years, these days, is too long to be in such a place and not be making changes. Sorry to be Cpt Obvious.
     

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