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Monitoring, measurement, analysis and evaluation

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Rajkumar, Jun 3, 2018.

  1. Rajkumar

    Rajkumar Member

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    Dear All,
    I have just joined this forum. I am very impressed with very experienced comments and high quality of knowledge sharing.
    I want to know how to comply with clause 9.1.1. I was thinking of taking up some different metrics and decide - What, Which method, When, Analysis of Results.
    Please give your expert advise.
    Thanks
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Welcome! When you say "different metrics", what are you thinking?

    The standard is fairly straightforward. Consider driving a car. You monitor your fuel consumption on your journeys, say to and from work. You measure distance vs quantity of fuel used. You perform an analysis over a number of weeks/months and eventually you evaluate the results and maybe come to a (risk-based) conclusion that you should get a more economical car or take public transport (if available) or you decide to keep the car you have because the cost is acceptable.
     
  3. Rajkumar

    Rajkumar Member

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    Thanks for your explanation Mr. Nichols.
    I was thinking of adding Quality Objectives here.
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Yes, of course! Otherwise, there's no point in doing the other things...
     
  5. tony s

    tony s Well-Known Member

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    Clause 9.1.1 supports the requirement of clause 4.4.1c. The two clauses apply to:
    • monitoring of quality objectives;
    • verifying conformity of products and services;
    • monitoring of performance of processes (e.g. stability, capability, variations);
    • measurement system analysis (e.g. repeatability, reproducibility, linearity);
    • monitoring of performance of external providers;
    • employee performance appraisal;
    • inspection of products at various production stages;
    • inspection of workplace;
    • monitoring of customer perception/satisfaction;
    • verifying conformity of QMS against the standard (i.e. internal audit);
    • reviewing the suitability, adequacy and effectiveness of the QMS (i.e. management review);
    • the items in clause 9.1.3 a) to g);
    • and many others.
     
  6. Rajkumar

    Rajkumar Member

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    Dear Mr.Nichols,
    The requirements are straight forward but whatever we write here will be repetition from somewhere else in QM.
    May be, I could not frame my query properly.
    I wanted to ask what uncommon parameters can be mentioned in 9.1.1 which will not be a repetition.
    Thanks
     
  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Raj: I'm not certain I understand what you are seeking...
     
  8. Rajkumar

    Rajkumar Member

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    Dear Mr. Tony,
    Yes you are absolutely right and I appreciate your view point which covers a wide range. But I would like not to repeat any characteristic already appearing somewhere.
    Thanks
     
  9. Erickson Rabena

    Erickson Rabena Member

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    Very well said Mr. Nichols.
     

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