Hello everyone When complying to the next: 5.1 Leadership and commitment 5.1.1 General Top management shall demonstrate leadership and commitment with respect to the quality management system by: a) taking accountability for the effectiveness of the quality management system; How to ensure/measure system effectiveness? what practice is useful and objective to do? 1-Is it enough to say, I have kpis in the processes and most of them are in compliment compared against a monthly goal, to say, at least 80% are ok? 2- to compare monthly goals vs kpis in each process and establish a goal to comply with? 3- Or evaluate objectives results? Please give some insights.