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Looking into a new certifying body

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by k_richer, Jun 23, 2017.

  1. k_richer

    k_richer Member

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    Hey everyone, me again

    After my last post about our CB requiring the "Document Review" audit, i've contacted them to ask them why this is needed,
    and I've also had a conversation with some of the higher-ups about switching CB's.

    I've contacted two so far, SGS and BSI, but i was wondering if any other fellow Canadians have any recommendations.

    Thanks,

    Ketrina
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I used to work for NQA and they have a Canadian office. 97% client retention is their main selling point. Middle of the road pricing, well known globally, no hidden fees. Contact Chantale Farley for more information: 514 707 7720 or www.nqa.com
     
  3. k_richer

    k_richer Member

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    Awesome thanks!
     
  4. Nikki

    Nikki Well-Known Member

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    FWIW - We use NQA as our registrar and have had a great relationship with them since 2008!
     
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  5. tony s

    tony s Well-Known Member

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    We have just been audited by SGS and we've gone through two(2) stages. First was for document review and the 2nd was the certification audit.
     
  6. Andy Nichols

    Andy Nichols Moderator Staff Member

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    That's the IAF accredited process, Tony. Otherwise, how was the experience? Scheduling? Office contact? Auditor match to your business? Auditor abilities?
     
  7. tony s

    tony s Well-Known Member

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    During the Stage 1, the auditor is a bit imposing. He prescribed that risks should be determined after the quality objectives are established. Our approach on RBT is by using the concept during our strategic and operational planning. We set our strategic directions to achieve the organization's vision thru SWOT analysis. The strategic directions are then supported by measurable objectives. In planning for the operation, RBT was evident thru our Risk/Opportunities & Actions (ROA) analysis. The ROA tool was designed to identify failures on our procedures (ala FMEA) and controls are then determined/enhanced. Going back to the CB auditor's prescription, I believe there's a profound reason why the standard mentions 6.1 first before 6.2. He also insisted that internal and external risks must be identified. But of course we know that the standard mentioned about internal and external issues must be considered instead and they are well covered in our SWOT analysis. So we hold on to our approach and presented the same during the Stage 2. Surprisingly, we didn't have problems with him about RBT during the Stage 2.
     
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  8. Andy Nichols

    Andy Nichols Moderator Staff Member

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    I fear this lack of knowledge is not isolated, in my experience...
     
  9. Nick1

    Nick1 Member

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    I don't know about Northern America but here in Holland the documentation audit is pretty much required. I far as my knowledge goes this is obligatory by the Dutch Accreditation Council. Could very well be that this is common practice around the world.
     
  10. Andy Nichols

    Andy Nichols Moderator Staff Member

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    A stage 1 isn't just a documentation audit (especially since ISO 9001 doesn't require anything like as much documentation) and IS required by ISO/IEC 17021 - the accredited CB audit process requirement.
     
  11. Nick1

    Nick1 Member

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    Thanks for the clarification Andy, you are absolutely right. Though I still see quite some auditor struggle with this, which leads to an audit that feels kinda similar as that of a documentation audit. As in where is your stakeholder analysis (expect a document), where is your Context Analysis (expect something like a document) etc. Hopefully you have had some better experiences.
     
  12. Andy Nichols

    Andy Nichols Moderator Staff Member

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    This is in large part due the the relationship between the auditor and the CB they represent. CBs don't want to spend $$ on training their auditors. Some (contract) auditors don't want to give up a day earning $$ to go to training, even if it IS offered by the CB.
     
  13. Chris55

    Chris55 Member

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    SGS and BSI are trusted certification body. I would suggest you to go with one, if you need professional services.
     

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