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ISO 9001:2015 Scope questions and others

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by Chao Hsu, Oct 28, 2016.

  1. Chao Hsu

    Chao Hsu New Member

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    Hello all,

    I am an ISO 27001 Lead Auditor, but I am new to ISO 9001:2015. I have purchased the standards, read through them a few times, but I still have some questions.

    Background: I am with a diversified small 8(a) company in southern California, and my company has a number of government contracts delivering:
    (1) security systems (doors/alarms/CCTV/etc)
    (2) software solutions
    (3) IT services (help desk)
    (4) project management, design build, and some other consulting services

    Here are the questions.
    1a. Can my company get just one product/service (say, security systems) or all products and services ISO 9001 certified?
    1b. If all products and services must meet ISO 9001 requirement, can we development just one set of common core quality documents (eg. quality objective, procedures, etc.), with appendices in details for all the products and services ?

    2. What is the minimal training required? I know someone has to get training and certified as ISO 9001:2015 Lead or Internal Auditor, but any other training or roles? Can I do the ISO 9001 planning, then become an auditor to audit my own work?

    3. Does my company have to get certified by a industry specific Certification Body? What would be the best way to get all the diversified business certified?

    Thanks for any comment and suggestion.
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Hi and welcome to QFO!

    The simple answers are:

    • Yes, you can (but products aren't ISO 9001 certified, it's the management system which produces them). Your scope is whatever you want it to be, within reason, but beware that it might look (to customers) like you took the easy route to get certified rather than including all products/services.
    • Minimal training is what you've decided you need to get to meet competency requirements. Training as an auditor doesn't make you competent. Also, doing something someone else did without understanding why they did it isn't a good idea.
    • No, not unless you have little/no choice.
    • The "best way", whatever that is, is to look at CBs who have done similar certifications, have competent auditors with experience and provide good service. If you chose based on price, location or some other cost related criterion, you WILL get burned.
     
  3. dubrizo

    dubrizo New Member

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    Hard NO on auditing your own work.

    9.2.2 c: "The organization shall... select auditors and conduct audits to ensure objectivity and the impartiality of the audit process."

    If you are the only internal auditor, you can get someone outside of your organization to come in and conduct an audit of those areas where you conduct the work.
     
  4. MCW8888

    MCW8888 Well-Known Member

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    The standard does not specify "the auditor cannot audit his own work". It is up to the external auditor to prove the evidence of objectivity.
     
  5. tony s

    tony s Well-Known Member

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    My answers on:
    1a. Yes. Also need to consider your organization's context and the needs and expectations of interested parties.
    1b. Yes. Documented information that can be established on an integrated approach can include: quality manual, quality policy, quality objectives, procedures for internal audit, document and records management, corrective action, training, equipment maintenance, etc.
    2. Organizations usually undergo the following training and seminars: ISO 9001:2015 requirements awareness seminar, documentation workshops, risk-based thinking workshops, cause analysis workshop, internal audit training
    3. I'll just copy Andy's answer.
     
  6. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Please be aware that, ISO 9001 was written with ANY sized business in mind. People can be objective and impartial and audit their own work. I can be very objective, for example. If I stick to facts, it's a lot easier...
     
  7. MCW8888

    MCW8888 Well-Known Member

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    2. Have you been trained as an Internal Auditor by an organization certified by ANAB? If so then you should have a certificate to demonstrate you pass the test. If you have , then you can pass that knowledge on to one of your team and train them to be auditor. Coming pout of a training course does not demonstrate competency.
     
  8. Andy Nichols

    Andy Nichols Moderator Staff Member

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    MCW8888: ANAB doesn't certify training providers. It's usually (in the USA) Exemplar Global or (in the UK) IRCA - there are a few others, too.
     
  9. MCW8888

    MCW8888 Well-Known Member

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    Sorry, my mistake. Happy thanksgiving all.
     
    Andy Nichols likes this.

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