Hi All, I need a clarification in documenting the Interested parties and their expectations. I have identified the stakeholders as Customers, Board of directors, employees etc... to name a few. While documenting their expectation from the QMS, most of the expectations are repetitive. So My question here is... 1. Do I need to document them elaboratively.( even though there are repetitions)? 2. Should I mention the Monitoring mechanisms( frequency, Type of review) for all the expectations? 3. Should I link expectations back to the Mission, Vision, values of the organization? Please help.