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  1. Richard Billings

    Richard Billings Active Member

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    Depending on the amount of business this customer provides I too might quite likely do exactly what they ask.
     
  2. ncwalker

    ncwalker Well-Known Member

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    Ahhh. The old "no such thing as human error" discussion again. :)

    Personally, I think human error can absolutely be a root cause. I think in the quality field the taboo of not having human error has arisen from it being overused as a reason. Far easier to say "human error" than do any sort of diligence work.

    The point is - I think - to REALLY LOOK at the system to ensure human error cannot occur.

    So in James case, one could suggest change the box shape so mis packing cannot happen (poka-yoke it). But that would then raise the NEXT question ... how much COST would it add for him to stock and use custom boxes? I'm venting a bit, but it's aggravating to have an SQ demand you spare no expense to go from 2 ppm down to 1 ppm, and not want to talk about a price increase. :)

    Rant over. Here's a possible solution: Since these parts are visually so close in appearance that the mixing is an issue, change the process such that you cannot do this operation without running 2 or 3 different parts in between to purge the line. (It's an old bearing manufacturing trick. If you run bearing A and bearing B is VERY CLOSE in size, you don't want to pollute the B run with stray, leftover A components. So instead of running B, you run C which is VERY different.)
     
  3. Golfman25

    Golfman25 Well-Known Member

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    No. We have had the same issue over the years with our biggest customers. Like clockwork, they issue the "intergalactic multilevel 25D" or whatever they are calling it these days. There is no affordable solution and it is such a minor occurrence that we come up with some "BS" to get the "paperwork" done and move on to bigger issues. It actually isn't the end of the world. :)
     
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  4. ncwalker

    ncwalker Well-Known Member

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    You forgot having to key in the intergalactic multilevel 25D into their "portal" that has an interface so poor and clunky, it takes an afternoon.
     
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