Hi, I have been newly assigned the role of Quality Manager with zero experience in ISO or any Quality standards. My experience in quality is doing audits on customer support tickets and have a System Administration background. Ours is a startup company where we focus on CRM Consulting, Marketing Automation and custom applications development. Management wants to get ISO certified and reading through some of the ISO related sites, I understand it is required that all processes need documenting. We use Scrum as Agile process framework. We have dedicated project teams with dedicated Project Managers for each client and most projects are short term projects with delivery time of 1 to 3 months. We use Assembla as project management tool. My questions are : 1. How do I identify what processes need documentation ? 2. How should these be documented ? Any templates that would help me here? 3. How can I verify these documents will suffice ? 4. In regards to project documentation, since we used a project management tool and some project managers maintain minimal documents for their projects. How can I identify if these documents will be sufficient ? I would appreciate your thoughtful insights.