1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
You must be a registered member in order to post messages and view/download attached files in this forum.
Click here to register.

How to implement clause 8 operation in facility maintenance

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by sunrize, Jan 21, 2020.

  1. sunrize

    sunrize Member

    Joined:
    Sep 12, 2019
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    6
    We are a company provide facility maintenance such as (painting, plumping, electrical work) we approve technicians based on their experience and then when client request a home maintenance, we ask technicians to submit their quote and the best one is chosen to do the job.

    We are in process to implement ISO 9001:2015

    my question regarding clause 8.1 and 8.5, how to implement these clauses

    i hope if some one could help me in this ?
     
    sunrize, Jan 21, 2020
    #1
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,104
    Likes Received:
    2,560
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    These are suppliers? They aren't employees?

    If contractors/suppliers, you have 2 options: You can a) scope the work and plan/define the manner in which work is to be performed and the contractor follows that or b) have the contractor do all that, (scope, planning, implementation) and you do an approval of their proposal.
     
    Andy Nichols, Jan 21, 2020
    #2
  3. sunrize

    sunrize Member

    Joined:
    Sep 12, 2019
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    6
    ok we do option when, but we have a problem where in most of our business services there is not references standards to follow, so technican work based on their experience and we rely on customer feedback to correct any non conformance

    but any way how we can implement clause 8? i hope to find a procedure as template to work
     
    sunrize, Jan 21, 2020
    #3
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

    Joined:
    Jul 30, 2015
    Messages:
    5,104
    Likes Received:
    2,560
    Trophy Points:
    112
    Location:
    In the "Rust Belt"
    In that case you only have one option. Develop your own standards and then require your contractors (through your agreement) to comply. You know what the customers don't like, so build in the standards that give satisfaction. Have the contractors submit a plan to comply with the standards your developed. You may have to hand hold them. Others will understand and pick it up and run. Then audit the contractors implementation to the plan.
     
    Andy Nichols, Jan 21, 2020
    #4
  5. yodon

    yodon Well-Known Member

    Joined:
    Aug 3, 2015
    Messages:
    198
    Likes Received:
    115
    Trophy Points:
    42
    Curious how you identify "the best one"?
     
    yodon, Jan 22, 2020
    #5
    Andy Nichols likes this.