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How to determine the organization context and interested parties

Discussion in 'ISO 9001:2015 - Quality Management Systems' started by sunrize, Apr 13, 2020.

  1. sunrize

    sunrize Member

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    Dear

    i saw that some organization implement clause 4.1, 4.2

    by determine the interested parties first and then determine the context for each interested parties

    is this a logic? and is good way ?
     
  2. Andy Nichols

    Andy Nichols Moderator Staff Member

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    You can do either. As long as you understand WHAT and WHY you need to do this, the sequence you do it in doesn't matter as much.
     
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  3. sunrize

    sunrize Member

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    another question regarding risk and opprt.

    i asses the risk according to multiplying (severity * occurrence) and list them from high to low

    where opportunity according one criteria "its expected benefits only"

    is this ok or i also required to have details to assess benefits according to (probability, cost ....etc)
     
  4. Andy Nichols

    Andy Nichols Moderator Staff Member

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    You can do what you want, however, I would suggest that you're making it more complex than ISO 9001 intends.
     
  5. John C. Abnet

    John C. Abnet Well-Known Member

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    Good day @sunrize ;
    As @Andy Nichols stated, it appears you may be making this way too complicated. ISO 9001 has no requirement for 'scoring' or having a matrix listing risk and opportunities. Keep in mind, while clause 4 (specifically 4.1 and 4.2 ) need to periodically reviewed, the information you identify here (essentially WHO are we, WHAT do we do, WHO cares, and WHAT do they care about), rarely changes in most organizations.

    Risk and Opportunity, however, change regularly. For example, fuel prices are currently extremely low. In part because of the fussing between Russia and Saudi Arabia, but also because of the current health crisis. This "risk" or "opportunity" (if you are a US shale producer, huge RISK, if a logistics company, huge OPPORTUNITY). was likely not on the radar (or a matrix) of the industries in my example six months ago.

    Risks and opportunities are very dynamic. Regardless of what ISO 9001 requires, your organization would likely benefit from frequent (e.g. monthly? ) reviews of risks and opportunities that present themselves.

    I assure you, USA shale producer company's Top Management did not wait month(s) to take action when per/barrel prices of oil started this recent significant drop.

    Hopefully from my ramblings you can see why a fixed "matrix" of risks and opportunities might not benefit your organization. ALWAYS do what helps your organization...NOT what simply pleases an auditor.

    Hope this helps.

    Be well.
     
  6. RIMilne

    RIMilne New Member

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    Great info. Where should this be recorded and discussed? Should it be up to the most senior leaders to discuss in the business management review meeting and record it in there shared minutes?
     
  7. Andy Nichols

    Andy Nichols Moderator Staff Member

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    Welcome!

    I'd strongly recommend the use of the "Management Review" - as required by ISO 9001:2015. Subject to that being programmed to occur more than annually, which is the conventional (and wrong) use of the review #ISOsaysSo
     
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