Hi I am completely new to the QMS world and I have been tasked with starting ISO9001 from scratch. I work for a small charity with 125 employees and feel this standard would help us with tendering for new services. My background is HR and it was decided that this would replace investors in people, it has ended up with me. But I am really struggling and came across this forum. I made the decision to go with an auditor and had our stage one audit in Sept. I am now tasked with writing a manual using their template. Which seems to conflict with some of the recent threads that suggest a manual isn't mandatory for 2015. As we have already paid 2/3rds of our fee, I have to continue with writing the manual. I am looking for some tips and advice from anyone, it is all new to me and I am struggling to understand exactly what I have to do and to get motivated. thanks in advance.